Frequently Asked Questions

Get the answers to the most asked questions

Who is ESG?

Energy Services Group (ESG) is the leading global provider of SaaS based software solutions to the retail energy industry offering a complete suite of products that include EDI, billing, CIS, wholesale energy management, pipeline/storage management, forecasting, as well as sales and pricing. The company provides comprehensive and proven support for the unique business process needs of start-up retailers, established global suppliers of natural gas and electricity – and to everyone in between.

Why should I work with ESG?

ESG’s superior technology combined with the industries most experienced operations staff have helped clients achieve consistent growth and profitability for more than 20 years. ESG delivers solutions that ensure rapid market entry, reduce regulatory and operational risks, improve overall business performance, and deliver superior financial results. ESG’s 300 plus retail supplier clients support over 20 million residential, commercial and industrial customers in production behind over 200 electric and gas utilities in the US, Canada, Mexico, UK, Australia and Japan.

What are the benefits of working with ESG?

When powered by ESG solutions, your business processes automatically reflect our depth of experience in the retail energy market. ESG solutions are scalable and extensible. No matter how fast your company grows, they will easily keep pace. ESG business process solutions are modular and easily configurable. And while migration to a new platform might sound intimidating, ESG’s experts have been through the process scores of times. ESG professionals ensure that data migration and integration with your existing solutions is as smooth and uneventful as possible.

You can count on your ESG implementation to be rapid and reliable. ESG professionals have extensive transaction management experience across the retail energy market, and our underlying technology and business processes were designed to quickly integrate with utility and retail energy supplier internal systems and processes. Partnering with ESG allows utilities to establish their electronic marketplace faster and at a lower cost than any other solution. ESG offers utilities a turnkey solution to transaction management that reduces the risks and costs of providing them in-house. And we have successfully tested and certified more energy suppliers and distribution companies in more markets than any other transaction management vendor.

What Solutions does ESG provide?

ESG’s end-to-end business process solution includes integrated modules covering sales and pricing, transaction management, billing and customer information, and wholesale energy services. You can bundle them or select each module separately. ESG consistently exceeds our clients’ expectations by providing solutions that deliver faster time to market, lower regulatory and operational risk, improve business performance, and produce superior financial results.

What markets does ESG provide services in?

What boards, councils and regulatory bodies does ESG work with?

*indicates a regulatory body

CALISO – California ISO – The California ISO provides open and non-discriminatory access to the bulk of the state’s wholesale transmission grid, supported by a competitive energy market and comprehensive infrastructure planning efforts.

*ERCOT – Electric Reliability Council of Texas – the Electric Reliability Council of Texas (ERCOT) manages the flow of electric power to more than 25 million Texas customers — representing about 90 percent of the state’s electric load. As the independent system operator for the region, ERCOT schedules power on an electric grid that connects more than 46,500 miles of transmission lines and 600+ generation units.

FERC – Federal Energy Regulatory Committee – The Federal Energy Regulatory Commission, or FERC, is an independent agency that regulates the interstate transmission of electricity, natural gas, and oil. FERC also reviews proposals to build liquefied natural gas (LNG) terminals and interstate natural gas pipelines as well as licensing hydropower projects.

*ISONE – Independent System Operators of New England – We are the independent, not-for-profit corporation responsible for keeping electricity flowing across the six New England states and ensuring that the region has reliable, competitively priced wholesale electricity today and into the future.

METI – Ministry of Economy, Trade and Industry – METI’s mission is to develop Japan’s economy and industry by focusing on promoting economic vitality in private companies and smoothly advancing external economic relationships, and to secure stable and efficient supply of energy and mineral resources.

MISO – Midcontinent Independent System Operator – MISO is an essential link in the safe, cost-effective delivery of electric power across much of North America. We are committed to reliability, the nondiscriminatory operation of the bulk power transmission system, and to collaborating on creating cost-effective and innovative solutions for our changing industry.

NAESB – North American Energy Standard Board – The North American Energy Standards Board (NAESB) serves as an industry forum for the development and promotion of standards which will lead to a seamless marketplace for wholesale and retail natural gas and electricity, as recognized by its customers, business community, participants, and regulatory entities.

*NYISO – New York Independent System Operators – Every minute of every day, we coordinate and direct the flow of electricity over the state’s high-voltage transmission system. NYISO a trusted source in providing factual information to policymakers, stakeholders, and investors in the power system.

OCCTO – Organization for Cross-regional Coordination of Transmission Operators – For keeping “Life with Electricity” in Japan by securing the stable electricity supply even in an emergency. OCCTO plays a role as a control tower.

*PJM is a regional transmission organization (RTO) that coordinates the movement of wholesale electricity in all or parts of 13 states and the District of Columbia. PJM’s vision is to be the electric industry leader – today and tomorrow – in reliable operations and efficient wholesale markets.

What Utility Commissions does ESG work with?

CT Public Utilities Regulatory Authority of CT
IL Illinois Commerce Commission
MA MA EBT Working Group
MD Maryland Public Service Commission
ME Maine EBT Working Group
NJ New Jersey Board of Public Utilities
NY New York Public Service Commission
OH Public Utilities Commission of Ohio
PA Pennsylvania Public Utility Commission
TX  Public Utility Commission of Texas

What associations does ESG belong to?

NEM – National Energy Marketers Association – NEM is a national, non-profit trade association representing wholesale and retail marketers of natural gas, electricity, as well as energy and financial related products, services, information and advanced technologies throughout the United States, Canada and the European Union.

NEECOM – New England Electronic Commerce Users’ Group – the New England Electronic Commerce Users’ Group (NEECOM), formerly the New England EDI Users’ Group (NEEDI), is a nonprofit organization established in 1990.