We have been closely monitoring the situation and providing frequent communication to our employees based on guidance from the CDC, WHO and Federal, State and Local governments. We have also taken proactive steps to ensure the health and safety of our employees, including suspending business travel, and instituting mandatory self-quarantine for employees exposed to the virus or anyone experiencing flu-like symptoms. Additionally, ESG continues to invest in its own technology, allowing all ESG employees to work from anywhere with the resources and tools to do so effectively and securely. ESG remains committed to keeping our services up and running for our clients.
We do not foresee any impact to the delivery of the services and support provided by ESG. ESG has had a Business Continuity Plan (BCP) in place and in December 2019 received its SOC 2 Type II Certification which included an independent, third-party test of Business Continuity. The BCP outlines measures to avoid and lessen environmental or other disruptions, and includes operational details about how ESG will provide on-going services, support and systems availability before, during and after an event. ESG has architected its software, systems and processes for appropriate redundancies to be compliant with strict requirements of a SOC 2 Type II audit. ESG is confident that all our services will continue to remain up and running with no interruptions regardless of an office closure or restrictions on travel.
ESG’s management is meeting daily to discuss the company’s response to COVID-19 and is closely monitoring the situation and following government guidelines in all of our geographical locations worldwide. ESG will continue to update our posture and will continue communication with our customers via notices on our website (www.esgglobal.com) or via Zendesk. If you have questions or concerns, please reach out to your customer support contacts or our VP of Service Management and Delivery, Chrissy DeLoughrey at firstname.lastname@example.org.