The Client Operations Analyst plays a key role in providing accurate, efficient customer support and services to each of our clients. An equally important aspect of the position is to ensure accurate processing of deregulated market transactions and/or billing of energy related charges within the Customer Information System. The ability to execute complex resolution paths with strong analytical skills to review data, analyze the situation, diagnose resolution and perform necessary actions is required. Strong interpersonal skills and customer focus is expected.
Energy Services Group (ESG) is the leading provider of Software as a Service (SaaS) solutions for the retail and wholesale energy industries. Today, consumers are demanding more control of their energy use – and are switching away from traditional electric and gas utilities to more nimble, data centric suppliers and retailers. ESG has over 300 retailer/supplier clients supporting over 20 million residential, commercial and industrial consumers spanning the world’s largest energy markets including US, Canada, Mexico, UK and Japan. Our solutions include usage and data management, billing, pricing, demand scheduling, pipeline and storage management, and data analytics. We are the only software company with the scale, global reach and expertise to uniquely support this rapidly changing marketplace.
In April 2016, ESG received a major investment from Accel-KKR to enable the company to accelerate its vision and product roadmap. Since then, ESG has expanded our products and services, acquired key competitors and partners in North America, and established a global presence in Europe and Asia. Accel-KKR is one of the leading technology-focused investment firms with $5.0 billion in capital commitments to its current funds. The firm invests in software and IT enabled businesses well positioned for topline and bottom-line growth.
This is an exciting opportunity to join a growing company in a rapidly evolving industry.