ESG’s Titanium Platform to Elevate Customer Experience and Operational Efficiency for AEP Energy

Norwell, MA — ESG, a global leader in integrated billing, transaction management, and customer experience SaaS solutions for energy retailers, today announced that American Electric Power’s (AEP) retail subsidiary, AEP Energy, has selected ESG’s Titanium Platform to power the next phase of its growth, citing the platform’s flexibility, scalability and ability to manage complex billing across multiple jurisdictions.

AEP Energy spans both C&I and residential customers, mainly in the PJM market, and ESG is equipped to handle this breadth seamlessly. “We’re proud to have been selected by AEP Energy following such a comprehensive evaluation,” said Matt Hirst, CEO, ESG. “AEP Energy’s forward-looking approach and focus on modernization align closely with our mission: to help energy providers grow efficiently and confidently.”

AEP Energy’s transition to Titanium will follow ESG’s structured migration methodology, including robust data conversion methodology, iterative validation, parallel bill testing, and white-glove go-live support, minimizing risk while accelerating time-to-value.

About ESG

ESG is a global leader in integrated SaaS solutions for energy retailers, providing comprehensive transaction management, billing, and customer care platforms. With more than 25 years of experience in retail energy, ESG supports providers in managing complex operations across deregulated markets worldwide.