Catalyst Power, an integrated provider of cleaner energy solutions serving 7,000 commercial and industrial customers.
Drive market growth following a recent acquisition. Offer customers the complex pricing solutions today’s market demands. Retain efficiency without adding full-time staff.
Catalyst Power has used ESG Transaction Management Solution™ (TMS) and customer information/billing solution, Titanium Billing™.
These products have enabled Catalyst Power to enroll new customers more quickly, bill them accurately and on time, optimize revenue flow, and expand its presence in more markets without adding full-time staff.
In 2024, Catalyst Power acquired Robison Energy, LLC, who had been using the billing solution of a major ESG competitor. Because Catalyst Power prefers ESG, it decided to migrate to TMS and Titanium. ESG supported a seamless two-month migration, completing testing in just two weeks.
“This was the third integration completed with ESG in three years and like the prior integrations, this migration went without a hitch, and we met our deadline,” said Joel Glassman, Catalyst Power’s Chief Operating Officer.
Efficiency gain: ESG helped Catalyst Power set up a process to send the local utility customer data in a single batch. With their previous billing solution, the company had to send data manually, one customer at a time.
Catalyst Power needs to offer its customers cost-competitive pricing plans as well as complex pricing structures, such as variable, day-ahead prices that follow the market.
“ESG shines in supporting complex price plans that are attractive to our customers,” said Shannon Welch, Catalyst Power’s Senior Operations Analyst.
Easier custom pricing: With the billing solution from a major ESG competitor, Welch would have had to submit a formal request to create custom prices and wait for their customer service team to follow through.
“ESG is great about catching problems in the billing process and following up with the utility to ensure they are resolved quickly,” said Welch. “This gives me peace-of-mind and is a huge time-saver for me.”
Time-saving accuracy: With the solution from a major ESG competitor, Welch would have to run manual reports to see which customer usage data is missing and contact the utility herself.
ESG’s portal provides Welch with access to all her transaction data, which has proven extremely useful in many billing tasks.
The major ESG competitor’s billing solution does not provide access to the raw transaction data in a clean, usable format.
“Titanium Billing makes it easy for me to create and print these bills in just minutes,” said Welch.
“Everything is right there at your fingertips,” said Welch.
“Thanks to ESG, our billing has been timely and accurate, which has been great for customer satisfaction and consistent revenue flow,” said Welch.
