ESG introduces Titanium Engage, a product suite that reduces churn, boosts customer engagement, and enhances operational efficiency.
Engage helps energy retailers deliver a modern digital experience that delights customers through personalized interactions, seamless self-service options, tailored offers, and more, while streamlining operational tasks.
Why Titanium Engage?
In a fast-evolving digital landscape, today’s consumers expect self-service and information they can use to improve their experience with products and services. Titanium Engage offers tools and solutions to meet these expectations while improving operational efficiency.
The Titanium Engage product suite includes the following modules and capabilities:
Engage MyAccount
Self-service portal:
Empowers customers to manage their accounts, monitor usage, renew contracts and more, without needing to contact customer service. Top self-service tasks include signups/enrollments, payments, renewals, and transfers.
Customized experience: Tailor the portal to suit your brand and customer journey.
Engage Products and Offers
Efficient product management: Streamlines the management of thousands of product offers, making them customer-friendly and accessible.
Targeted offers: Presents the right offers at the right time, customized for regions, customer types, and buying preferences.
Enhanced filtering: Allows prospects to filter offers by features like EV chargers and green energy percentages.
Engage Digital Signals
Customer events: Pushes data to trigger more than 70 customer event types that drive the customer lifecycle from enrollment to renewals. Examples include notifications for payments due, expired AutoPay, and expiration notifications.
Integration and automation: Seamlessly integrates with best-in-class solutions.
Transforming Customer Engagement
Titanium Engage supports the customer lifecycle—from onboarding to billing, collections, and renewals. By leveraging ESG’s expertise in managing digital signals and data, Titanium Engage translates data into action, reducing churn and enhancing customer satisfaction.
Ready to Revolutionize Your Customer Experience and Streamline Your Back-Office?
Contact the ESG team today to learn how Titanium Engage can transform your retail energy operations.
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