Catalyst Power® Grows its Customer Base With ESG Products and Services

Client

Catalyst Power, an integrated provider of cleaner energy solutions serving 7,000 commercial and industrial customers.

Key Goals

Drive market growth following a recent acquisition. Offer customers the complex pricing solutions today’s market demands. Retain efficiency without adding full-time staff.

ESG Solutions

Catalyst Power has used ESG Transaction Management Solution™ (TMS) and customer information/billing solution, Titanium Billing™.

These products have enabled Catalyst Power to enroll new customers more quickly, bill them accurately and on time, optimize revenue flow, and expand its presence in more markets without adding full-time staff.

Key Client Requirements and Solutions

Catalyst Power Transitioned Acquired Company, Robison Energy, to ESG

In 2024, Catalyst Power acquired Robison Energy, LLC, who had been using the billing solution of a major ESG competitor. Because Catalyst Power prefers ESG, it decided to migrate to TMS and Titanium. ESG supported a seamless two-month migration, completing testing in just two weeks.

“This was the third integration completed with ESG in three years and like the prior integrations, this migration went without a hitch, and we met our deadline,” said Joel Glassman, Catalyst Power’s Chief Operating Officer

Attracting New Customers With Competitive Pricing

Catalyst Power needs to offer its customers cost-competitive pricing plans as well as complex pricing structures, such as variable, day-ahead prices that follow the market.

“ESG shines in supporting complex price plans that are attractive to our customers,” said Shannon Welch, Catalyst Power’s Senior Operations Analyst.

Reliable Communications With Utilities for Billing

“ESG is great about catching problems in the billing process and following up with the utility to ensure they are resolved quickly,” said Welch. “This gives me peace-of-mind and is a huge time-saver for me.”

Other Key Benefits

Easy Access to Transaction Data for Insights

ESG’s portal provides Welch with access to all her transaction data, which has proven extremely useful in many billing tasks.

Easy Direct Customer Billing

“Titanium Billing makes it easy for me to create and print these bills in just minutes,” said Welch.

User-Friendly Interface

“Everything is right there at your fingertips,” said Welch.

On Time Utility Invoices

“Thanks to ESG, our billing has been timely and accurate, which has been great for customer satisfaction and consistent revenue flow,” said Welch.

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