Contract Type
Permanent
Contract Type
Full Time
Location
Norwell, MA or Houston, TX
Department
Service Management

Position Summary

At ESG, our innovative technology empowers energy leaders to deliver on the future promise of energy.  As global citizens, we are all aware of the need for a cleaner, democratic approach to our energy in which everyone benefits from new distributed technology.  As an employee of ESG, you have the unique opportunity to be part of a team committed to helping accelerate this transition and make a shared contribution to our future.  Our team of 500+ experts across the US, UK and Japan have decades of experience and deliver our mission through the shared values of excellence, passion, integrity and collaboration.

As a Client Operations Analyst, you will play a key role in providing accurate, efficient customer support and services to each of our clients.  This position would offer unlimited growth and development for the right candidate and would be an excellent opportunity to get your foot in the door at a fast-growing company.  As a new hire, you will receive in-depth training on our industry, as well as the specific file formats and production tools that power our software solutions.  If you have strong analytical and interpersonal skills and are looking to jump start your career – this is the opportunity for you.

Position Responsibilities

Essential Functions

  • Research and resolve transaction and/or billing anomalies
  • Review data, analyze information and diagnose the solution
  • Monitor daily reports and perform quality control processes to ensure accurate processing of information and adherence to regulations
  • Ensure Market Compliance regarding timely submission of data in defined market protocols
  • Monitor daily file processing
  • Research and resolve identified discrepancies
  • Interact with Clients/Client Trading Partners and respond to inquiries with a resolution to their business needs or problems
  • Respond to billing, transaction, or market rules questions. This may require research of market rules, utility specific information, and/or interaction with market entities such as market clearing houses, utilities, or regulatory bodies
  • All other related duties as assigned

Supervisor Responsibility

  • This position has no supervisory responsibilities.

Position Qualifications

Experience

  • Excellent customer service skills
  • Strong analytical skills to review data, analyze the situation, diagnose a resolution, and perform necessary processes is required
  • Ability to work independently with little supervision
  • Ability to work in a fast-paced team environment
  • Ability to work on multiple projects, meet deadlines, and creatively solve problems
  • Ability to work with both business and technical personnel
  • Proficiency using Microsoft Excel to manipulate and analyze data

Education

  • Bachelor’s degree and 2 years related work experience OR 4+ years related work experience (GPA of 3.0+ in lieu of work experience) preferred

Position Competencies

  • Multi-task and work independently with little supervision
  • Understanding of database principles and complex processes
  • Exposure to billing, data processing and/or customer care processes is preferred
  • Knowledge of commonly-used concepts, practices, and procedures within billing, data processing and/ or customer care processes
  • Excellent verbal and written communication skills
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