Contract Type
Permanent
Contract Type
Full Time
Department
IT

We are an innovative and market leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers.  We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.

 

We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role. but during your initial training period the need to be in office full time with other team members will be essential.

 

The Global Head of Corporate IT will need to be a hands-on technologist with the ability to deliver an IT Strategy with experience manage small teams and IT budgets. Ideally you will have good understanding of InfoSec, Cloud, and IT Service Management. The Global Head of Corporate IT will have overall responsibility of the department and Infrastructure across multiple locations, managing the IT team directly and their activities making sure they run an efficient service that will meet the demands of the business. Pro-actively making improvements and maintaining a Corporate IT Roadmap. Supporting the team and managing escalations and ensuring business continuity. Handling all Incident Management for the department ensuring a quick first-time fix rate and good problem management. Will be the escalation point for all 3rd Line Technical Escalations & Activities. Work with 3rd parties and demonstrate excellent stakeholder management to ensure excellent service and proof of value to the business.

 

As well as the important day to day department management and people management the Global Head of Corporate IT will manage the Corporate IT Budget and projects for the UK whilst aligning services with the US & Japan.

 

POSITION RESPONSIBILITIES

 

•              Act as a point of escalation for BAU Operational activities

•              Prioritise department workloads and requests to assure compliance with internal OLA’s

•              Maintaining regular contact with the Exec Board

•              Responsibility for IT Service Management, including the IT Service Desk, Incident, Problem and Change Management

•              Managing relationships with external suppliers and vendors

•              Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve user satisfaction

•              Hold regular IT Service Reviews with our IT partners & suppliers

•              Produce monthly IT Service Reports & Roadmap updates

•              Become an advocate for Continual Service Improvement (CSI) and evolve the service to enhance IT service excellence

•              The ability to predict and foresee service delivery issues and how they will impact the delivery of IT and/or business objectives

•              The ability to work effectively through the management of an ITIL delivery model

•              Developing and maintaining IT related policies

•              Lead large IT projects, including the design and deployment of new IT systems and services

•              Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure

•              Help define IT infrastructure strategy, architecture, and processes

 

POSITION QUALIFICATIONS

 

•              Degree in Computer/IT related discipline

•              Microsoft Certifications (MCSE) or MCP in relevant subject.

•              CompTIA A+ certification

•              ITIL Foundation Certified

•              A minimum of 2 years’ experience in an IT Management role

 

ABOUT YOU

 

•              Experience working in structured and unstructured environments

•              Team leadership/management skills

•              Excellent stakeholder management and presentation skills

•              Excellent communications skills both verbal and written and experience working with a wide range of people and roles

•              Experience in preparing and managing documentation

•              IT Service Delivery experience

•              ITIL certified

•              Capacity and performance management experience

•              Experience in an ITIL based service management environment and developing and embedding best practice processes and IT controls

•              Good reporting and analytical skills

•              Experience with Environment and Infrastructure Monitoring solutions

•              Strong analytical and problem-solving skills

•              Ability to chair meetings involving multi technology third parties

•              Determined, can-do attitude

 

ISO AWARENESS

 

•              Follow IMS Policies

•              Reporting of Incidents

•              ISO Responsibilities

•              ISO Staff Awareness

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