Salary
To be discussed
Contract Type
Permanent
Contract Type
Full Time
Location
Currently work from home - transitioning to Chorley office

Summary

We are an innovative and market leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.

We are eager to hire a Senior Infrastructure Engineer who is keen to learn, is a goal-oriented self-starter and who will take ownership of the position. You will be joining a team who are responsible for effective provisioning, installation/configuration, operation, & maintenance of systems, hardware, software & related infrastructure. You will participate in technical R&D to enable continuing innovation within the infrastructure. You will ensure that system hardware, operating systems, software systems & related procedures adhere to Information Security Management Systems (ISMS), enabling secure & reliable delivery of software solutions to our customers.

This role will provide support through the lifecycle of projects including the definition of needs, benefits, & technical strategy; R&D; technical analysis/design; support operations staff in executing, testing & rolling-out the solutions.

Knowledge of high uptime, 24×7 environments would be particularly beneficial.

Shift Work: Sunday – Thursday minimum of 37.5 hours per week. There may be rare occasions where work falls outside of these hours i.e. major incident response or large project delivery.

Role Responsibilities

  • Deploy and configure server infrastructure via configuration management tools and associated toolkits.
  • Support the platform and provide incident troubleshooting, problem solving and resolution to meet strict defined SLAs.
  • Plan, execute and deliver complex IT infrastructure projects.
  • Mentor other team members, providing technical assistance, guidance and feedback
  • Acting as an escalation point both within the team and for internal/external customers
  • Planning and delivering technical workshops within the business
  • Maintain and monitor network, security and computer systems to meet the organization’s current and future requirements
  • Management, maintenance and architecture of storage, virtualised environments, servers, network devices, and productivity tools
  • Monitor systems and identify performance issues proactively
  • Work within strict time frames and elevate incidents within defined timeframes
  • Test changes to networks, hardware, software, hosted environments and solutions
  • Work with various vendors and service providers to procure appropriate hardware, software and technical services.
  • Maintain good working relationships with service providers and vendors to ensure that services received meet expected requirements of contract
  • Prepare and present status, capacity and incident reviews and reports
  • Professionally represent the infrastructure team as a technical consultant on internal and external projects.
  • Create and maintain documentation of all system builds and modifications
  • Maintain a good working knowledge of current infrastructure and future trends, helping drive innovation within the infrastructure and business
  • Identify and raise changes in accordance with the company’s change management and control procedures

Qualifications, Attributes & Experience

Desirable:

  • Degree (or equivalent) in Computer/IT related discipline
  • Microsoft Certifications (MCSE) or MCP in relevant subject.
  • VMWare Certifications
  • CompTIA A+ certification
  • AWS/Azure certifications
  • ITIL

About You

  • Experience at 1st/2nd/3rd line IT support
  • Strong virtualization experience using VMWare and Hyper-V
  • Experience configuring and troubleshooting Microsoft Windows Server environments including Active Directory, GPO, Exchange/O365, IIS, SCCM, VMM
  • Experience using automated monitoring and centralised patching tools
  • Experience with automation techniques, for instance scripting using PowerShell.
  • Experience with firewalls, and network segregation.
  • Good knowledge of Infrastructure security and hardening procedures
  • Successful leadership and technical delivery of IT projects.
  • Experience deploying and configuring into a Cloud environments
  • Solid technical background in a hosted services environment including infrastructure networks, hardware, software and telecommunications
  • Experience with incident ticketing systems, ticket management, escalation and resolution within defined SLAs
  • Ability to identify incident trends in order to elevate incidents in accordance with standard protocols
  • Able to gather relevant information systematically to troubleshoot and resolve issues
  • Ability to work in a team environment, guiding and mentoring others
  • Good analytical, problem solving and decision making skills
  • Good attention to detail, testing and documentation
  • Knowledge of ITIL and industry best practices
  • Ability to maintain good working relationships with third party service providers and vendors
  • Strong oral and written communication skills

ISO Awareness

  • Follow IMS Policies
  • Reporting of Incident
  • ISO Responsibilities
  • ISO Staff Awareness
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