Contract Type
Contract Type
Full Time
Currently work from home - transitioning to Chorley office

Role Summary

ESG is a market leading provider of innovative technology and services to the utilities and energy industry. We are creating a more competitive utilities sector, improving our customer’s lives through better service and greater choice and guiding our clients through complex industry change. Our purpose is to make utilities smarter for everyone. We deploy our technology and talent to deliver innovation and automation through our SaaS and Business Process Management solutions from which we create actionable data analytics and insight. To date,  ESG has enabled a significant number of new entrant energy suppliers to enter the industry and we manage several million customers on behalf of suppliers and metering companies. Clients include a host of well-known energy providers, both UK and overseas-based.

We are eager to hire an IT Support Analyst who is keen to learn, is a goal-oriented self-starter and who will take ownership of the position. You will be joining a team who are responsible for effective provisioning, installation/configuration, operation, & maintenance of systems, hardware, software & related infrastructure. You will participate in some technical R&D to enable continuing innovation within the infrastructure. You will ensure that system hardware, operating systems, software systems & related procedures adhere to Information Security Management Systems (ISMS), enabling secure & reliable delivery of software solutions to our customers.

Working Hours & Location

Shifts covering Monday to Saturday, 7.30am – 21.30pm. A minimum of 37.5 hours per week.


Role Responsibilities

Deploy and configure server infrastructure via configuration management tools and associated toolkits.

  • Demonstrate knowledge of the Utiligroup product suite to facilitate the deployment of applications on a customer’s environment.
  • Installation, configuration and maintenance of software applications to internal test environments
  • Installation, configuration and maintenance of software applications on customer environments
  • Local infrastructure and IT support
  • Maintain and monitor all network, security and computer systems to meet the organization’s current and future requirements
  • Management of, maintenance and architecture of storage, virtualised environment, servers, network devices, and productivity tools
  • Monitor systems and identify performance issues proactively
  • Work within strict time frames and elevate incidents within defined timeframes
  • Test all changes to networks, hardware, software, and hosted applications
  • Work with various vendors and service providers to ensure productive environment
  • Resolve issues and prepare status reviews and reports
  • Maintain the necessary project plans and documentation of all system builds and modifications
  • Interact and coordinate with vendors, suppliers, distributors and contract consultants
  • Maintain a good working knowledge of current infrastructure and future trends
  • Maintain good working relationships with all service providers and vendor to ensure that services received meet expected requirements of contract


  • ISO Responsibilities
  • ISO Staff Awareness
  • Follow IMS Policies
  • Reporting of Incidents

About You

  • Experience using VM Ware and HyperV
  • Experience at 1st and 2nd Line Support levels
  • Strong technical background in a hosted services environment including infrastructure networks, hardware, software and telecommunications
  • Experience deploying and configuring into Cloud environments.
  • Experience with incident ticketing systems
  • Experience using automated monitoring and centralised patching tools
  • Experience with scripting using PowerShell.
  • Ability to identify incident trends in order to elevate incidents in accordance with standard protocols
  • Able to gather relevant information systematically to troubleshoot and resolve issues
  • Ability to work in a team environment
  • Good analytical, problem solving and decision making skills
  • Good attention to detail, testing and documentation
  • Knowledge of ITIL and industry best practices
  • Ability to maintain good working relationships with third party service providers and vendors
  • Strong oral and written communication skills

Qualifications, Attributes & Experience

  • Degree in Computer/IT related discipline
  • Microsoft Certifications (MCSE) or MCP in relevant subject.
  • CompTIA A+ certification
  • ITIL