Contract Type
Contract Type
Full Time
Currently work from home - transitioning to Chorley office


We are an innovative and market leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.

Given the ongoing situation with COVID, you will initially work remotely, with dedicated support being provided by a senior team member by way of Zoom, Slack, Phone, Screensharing etc. Our goal will be to return to our Chorley based office in the coming months, which is where you will be based. However, there will still be an option of working remotely when this happens under ESG’s Hybrid Remote Working Policy. During your probation period, which is 6 months, you will be expected to attend the office frequently for training.

Description of responsibilities

  • Assist with gathering and documenting business and industry requirements
  • Work with key stakeholders to define requirements and develop acceptance criteria
  • Work with development, release management, testing, and business delivery teams to prioritise change tickets and bring new features and functionality to successful release
  • Work on medium scale projects throughout the System Development Lifecycle (SDLC)
  • Liaise with all areas of the business & external clients to ensure that project/product deliverables are achieved
  • Develop, maintain, and expand your industry knowledge, ensuring it remains consistent with the latest industry baseline & cognizant of forthcoming industry change
  • Produce functional requirements documentation for use by developers and test analysts in the development and test of ESG software products
  • Provide industry expertise and interpretation of industry compliance requirements
  • Create and maintain product guides and user documentation
  • Provide training to colleagues and clients on ESG products
  • Contribute to the project planning process by providing estimates of effort and elapsed time for the assigned work and to advise of any deviations from the plan

Qualifications, Attributes, Experience


  • Gas knowledge is highly desirable for this role
  • Experience with Visio, Jira and Confluence is desirable

You will have:

  • Desire and drive to become a business analyst within a software development team
  • You’ll have good problem-solving skills
  • Experience of working with business analysts, developers and testers
  • You’ll have passion, drive and be committed to delivering high quality solutions, with an attention to detail and the ability to understand requirements
  • You’ll have the confidence to proactively make and stand by decisions to shape outcomes
  • You’ll have an eye for detail and experience of producing and reviewing formal documentation
  • You will possess analytical skills and the ability to explain information to stakeholders

You will be:

  • Professional and confident
  • Committed to learning and prepared to undertake relevant training courses or apprenticeship to gain business analysis qualifications
  • You’ll be great at communicating with people
  • You’ll be adept at team working but also able to work under your own initiative
  • Great at building networks and able to call on the right support at the right time
  • You will be comfortable facilitating meetings and workshops

ISO Awareness

  • Follow IMS Policies
  • Reporting of Incidents
  • ISO Responsibilities
  • ISO Staff Awareness