To be discussed
Contract Type
Contract Type
Full Time


Utiligroup is a market leading provider of innovative technology and services to the utilities and energy industry. We are creating a more competitive utilities sector, improving our customer’s lives through better service and greater choice and guiding our clients through complex industry change. Our purpose is to make utilities smarter for everyone. We deploy our technology and talent to deliver innovation and automation through our SaaS and Business Process Management solutions from which we create actionable data analytics and insight. To date, Utiligroup has enabled a significant number of new entrant energy suppliers to enter the industry and we manage several million customers on behalf of suppliers and metering companies. Clients include a host of well-known energy providers, both UK and overseas-based.

Working closely with a team of Project Managers to support and drive forwards a portfolio of programmes, projects and new engagements.

Description of Responsibilities

The Senior PSO Analyst is responsible for supporting the Head of Projects to oversee and govern the delivery the Utiligroup portfolio of change, including all projects, programmes and small change items that span all customer facing project work and Industry change related projects.

Supporting the Head of Projects to:-

  • Manage the delivery of the Project Portfolio through the use of efficient and effective governance
  • Monitor the success of the Project Portfolio through the appropriate use of reporting metrics and KPI’s
  • Continuously review the status of the Project Portfolio against Time/Cost/Quality/Scope targets
  • Ensure projects are delivered as lean as possible, with a focus on timely project closure and handover to BAU
  • Deliver a monthly Portfolio Management Board to support the delivery of the Portfolio across the business
  • Monitoring the financial health of the Portfolio against company revenue targets
  • Manage the ‘front door’ process through assisting in pre-sales engagements to correctly size, scope and cost Projects by continuously refining baselines for the use of estimating and by supporting the delivery of new quotations
  • Highlight Portfolio level risks, issues and dependencies that need close attention and action
  • Promote the sharing of Portfolio lessons learned across the Projects team and beyond
  • Manage the allocation of projects within the Projects team through the use of relevant MI
  • Support the review & approval of all necessary project related commercial documents such as Statements of Work’s and Change Requests
  • Continuously improve the Project delivery processes, procedures and frameworks utilised by the Projects team to ensure best-in-class project delivery to our Clients

Supporting the Senior Project Management Team by:-

  • Managing the collation and distribution of Programme level status packs, including updating Programme level plans and RAID’s;
  • Organising Programme level meetings, supporting minute taking, including the tracking and managing of programme actions and responses from stakeholders
  • Maintaining up-to-date, efficient and relevant Project delivery templates
  • Reporting and monitoring programme budgets including revenue forecasting and cost tracking
  • Overseeing Programme resource forecasting and actuals tracking including timesheet booking
  • Keeping Programme level documentation stored in the most consistent and relevant way

Supporting the Project Management Team by:-

  • Providing the tools and templates to deliver project-level status tracking such as Highlight Reporting and financial tracking in the most efficient and effective way to aid Portfolio level reporting
  • Supporting the delivery of continuous improvements to further refine and streamline Project delivery
  • Deliver PSO admin requests in a timely manner to keep Portfolio records maintained
  • Maintaining a clear consistent baseline of Project Management documentation to support all Project delivery frameworks

About You

You are:

  • Able to work to deadlines
  • Experienced in supporting Portfolio delivery spanning circa 80+ Projects of all shapes and sizes and across all departments, customers and services
  • Knowledgeable in both Agile and Waterfall delivery methodologies
  • Able to work with Stakeholders at all levels from Executive to below
  • Commercially aware
  • Hard working and dedicated
  • Tenacious & self-motivated
  • Well organised, thorough
  • Committed to a professional attitude at all times
  • A ‘completer finisher’
  • Hands on

You have:

  • Excellent organisation skills
  • Excellent written and verbal communications
  • Excellent interpersonal and team working capabilities
  • Excellent attention to detail
  • Excellent time and task management capability

Qualifications, Attributes & Experience

The following areas of experience are mandatory:

  • Able to demonstrate experience of providing support to a Portfolio or Programme providing the Senior Level support as detailed in the responsibilities and accountabilities
  • Experience of supporting a Project Management department and / or programme budgets > £1m / 4,000 man days of work
  • Supporting the delivery of large projects & programmes into commercial organisations
  • P30 Foundation / Practitioner (not essential)
  • Energy industry knowledge and experience (not essential)

ISO Awareness

  • ISO Responsibilities
  • ISO Staff Awareness
  • Follow IMS Policies
  • Reporting of Incidents
  • GDPR Knowledge