Service Reporting Analyst
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- Contract Type
- Permanent
- Contract Type
- 37 Hours across 5 days, Monday - Friday
- Location
- Chorley 2 days / remote 3 days
- Department
- Finance
Summary
We are an innovative and market leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.
Given the ongoing situation with COVID, you will initially work remotely, with dedicated support being provided by a senior team member by way of Zoom, Slack, Phone, Screensharing etc. Our goal will be to return to our Chorley based office in the coming months, which is where you will be based. However, there will still be an option of working remotely when this happens under ESG’s Hybrid Remote Working Policy. During your probation period, which is 6 months, you will be expected to attend the office frequently for training.
Position Responsibilities
Ensure delivery of regular reporting to SLA and work with our internal community and clients to develop new information
- Ensure delivery, of a significant and growing report catalogue, to contractual and agreed SLAs
- Identify and see through improvements for any tasks not meeting SLA
- Continually look to improve the reporting delivery service using automation techniques
- Translate new requirements into meaningful outputs which run efficiently and are well understood
- Provide a professional service to internal and external customers
Position Qualifications
- Advanced user of the Microsoft Office package – mainly Microsoft Excel and VBA
- Extensive experience using Microsoft SQL Server and/or MySQL
- Able to understand, develop and create complex code
- Experience developing reporting requirements into outputs, which run efficiently and are well understood
- Recent experience using automation and scheduling techniques
About You
- Enjoys prioritizing and managing own time, whilst maintaining strong communications within a team
- Wants to deliver quality information becoming a trusted member of the team
- Likes to problem solve, manage through issues or conflicting demands, and achieve delivery deadlines
- Has a willingness to learn, pay attention to detail and work at pace
ISO Awareness
- Follow IMS Policies
- Reporting of Incidents
- ISO Responsibilities
- ISO Staff Awareness
