Your Cost to Serve is Higher Than it Should Be.
Here’s How Your Peers Fixed It.
Every manual process, disconnected system, and compliance workaround your team absorbs is a cost to serve problem. Titanium eliminates them — so your operations scale without your headcount having to.
What Other RETAIL ENERGY PROVIDERS Did
Your Peers Switched. Here’s What Changed for Their Operations.
Each story maps to a different cost to serve challenge. Find the one that sounds most like your operation.
“Titanium replaced manual billing with a fully automated, utility-ready platform — letting us scale faster, leaner, and smarter.”
“ESG is great about catching problems in the billing process and following up with the utility to ensure they are resolved quickly. This gives me peace-of-mind and is a huge time-saver.”
“Maison leveraged ESG’s flexible, real-time APIs to automate core processes and scale for rapid growth — all while streamlining operations.”WHERE YOUR COST TO SERVE IS LEAKING
Four Operational Costs Your Platform Should be Eliminating
If your team is absorbing these, your platform is making your cost to serve higher than it needs to be.
Headcount That Scales With Customers
Manual systems force a linear relationship between your customer count and your ops headcount. Every new account or market adds overhead that an automated platform should absorb entirely.
"Nordic Energy scaled from 3 to 13 states and 8 to 61 utilities — without adding a single member of staff."
Billing Errors that Cost You Twice
Inaccurate billing creates two cost to serve problems — revenue leakage at the point of error, and support and correction costs that follow. Both are avoidable with end-to-end automation.
"Thanks to ESG, our billing has been timely and accurate — great for customer satisfaction and consistent revenue flow." — Shannon Welch, Catalyst Power
Integration Maintenance Your Team Absorbs
Every connection between disconnected systems creates ongoing maintenance overhead — monitoring, fixing breaks, and rebuilding when markets change. That's operational cost that compounds invisibly.
"Titanium's ~1,000 native APIs replace point-to-point connections that require ongoing internal resource to maintain."
Compliance Your Ops Team Has to Manage
On reactive platforms, every market change becomes an ops project. Your team monitors, interprets, and implements — time and cost that a purpose-built platform should carry for you.
"ESG attends 70+ sector groups proactively. Compliance ships in the platform before it becomes your team's problem."
HOW TITANIUM REDUCES YOUR COST TO SERVE
Four Ways the Platform Takes Cost Out of Your Operations
Each one is a direct reduction in operational overhead — measurable, not theoretical.
End-to-End Automation: ESG Consultants analyse your datasets to deliver customised financial reports with monthly performance commentary, identifying weaknesses and uncovering root causes of revenue losses.
Settlements Management: Titanium consolidates customer information—including start date, pricing plan, contract terms, account number, billing address, usage, and billing history—in one user-friendly screen, giving you complete visibility of events and transactions.
Built-In Compliance: New states, new utilities, new books of business — onboarded through the platform, not through headcount. Cost to serve stays flat as you grow.
Platform-Led Scaling: New states, new utilities, new books of business — onboarded through the platform, not through headcount. Cost to serve stays flat as you grow.
THE QUESTIONS EVERY RETAIL ENERGY PROVIDER ASKS
What You’re Probably Thinking. What Your Peers Found Out.
How disruptive is the migration really?
Catalyst Power migrated from a major competitor. Their COO described it as their third seamless ESG integration in three years. Titanium's modular architecture means you migrate in stages, not all at once.
Can my team handle another platform change?
Titanium's purpose-built UIs are designed to reduce cognitive load for ops teams — fewer clicks, proactive alerts, everything in one place. The platform reduces what your team has to manage, not adds to it. Most operations teams report faster onboarding than expected.
We're growing fast — is now the right time to switch?
Growth is exactly when it matters most. Every new state or customer you add on your current platform multiplies your cost to serve. Nordic Energy switched during a growth phase — and their market footprint.
What Happens in a TCO Assessment
Current Platform Audit
We map your license fees, integration costs, headcount, and compliance overhead.
Cost to Serve Analysis
We surface your true cost to serve per customer — the manual touches, errors, and operational drag your current platform creates.
Titanium Comparison
We benchmark your real TCO and cost to serve against Titanium using data from 200+ live deployments.
Honest Recommendation
If Titanium is the lower TCO option, we'll show you how. If it isn't, we'll tell you that too. No commitment required.
The Organization Behind the Platform
200+
Energy Leaders Globally
21M+
End-Customers on Platform
500+
Energy Experts
70+
Sector Groups Attended
ISO 9001 · ISO 27001 · SOC 2 · Most adopted platform in energy retail · Backed by Accel-KKR
Your Cost to Serve is Higher Than it Should Be.
See what Titanium delivers for operations like yours — backed by benchmark data from 200+ live deployments. No commitment required. A structured conversation with ESG’s ops experts to show you exactly where the savings are
