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Julie King

Julie is an experienced partner of operational teams, previously operating at managerial level within utilities, finance, customer service and public sectors. Julie’s strengths lie with her broad range of cross business knowledge, especially within the energy sector. A strong all rounder with detailed operational understanding of customer journeys, billing and payments, debt and regulatory licence and reporting requirements.

Julie’s role includes…

• Energy Regulatory Impact Assessments ensuring compliance is planned and achieved
• Strategic Process Management Reviews that seek to reduce cost to serve and support business case development
• Utilities Billing Systems, Specification, Configuration & Decommissioning
• Prepayment/Pay As You Go Solutions
• Debt Management Process Optimisation
• Prince 2 Certified Project Manager and Six Sigma Green Belt
• Stakeholder Engagement & Client Relationship Management
• Offshoring, Outsourcing & Planning
• Contact Centre Start Up, Resourcing and Telephony Routing