Automated Flow Management System (AFMS)
Simplified Market Interaction. Greater Operational Control.
Automates market interaction for GB retail energy suppliers.
Simplify Market Interaction Across the Customer Lifecycle
GB energy suppliers face growing pressure to manage complex market interaction across electricity and gas, while keeping pace with changing industry requirements and rising operational demand. Manual processes, fragmented workflows, and inconsistent data can increase workload, slow exception handling, and make it harder to keep billing, CRM, and operational systems aligned.
AFMS is ESG’s market interaction solution for GB energy suppliers and part of the Titanium Platform. It automates industry data flows, simplifies complex market processes, helps shield back-office systems from market change and complexity, supports compliance, and helps ensure accurate data reaches CRM and billing systems.
Why Energy Suppliers Choose AFMS
AFMS helps GB energy suppliers automate market interaction across the full customer lifecycle — from registration, through to loss and all lifecycle activates in between. By automatically managing industry data flows, AFMS helps maintain compliance, support regulatory compliance, and keep supply point lifecycle processes running smoothly.
Automated Industry Data Flows
Automate market messaging across every stage of the customer lifecycle, reducing manual effort and helping teams manage operations more efficiently.
Proactive Exception Management
Detect, flag, and resolve issues faster with proactive exception monitoring and clearer visibility of where intervention is needed.
Simplify Complex Industry Processes
Translate different market messages and file formats into a single, straightforward integration - delivering accurate data directly to your CRM and internal systems in the correct format.
Built-In Regulatory Compliance
Stay current with UK energy market rules and simplify audits with automated compliance support, full audit trails, and a platform designed to absorb changes to industry flows, formats, and processes.
Managed Service Exception Handling
Offload exception management to ESG’s expert team, reducing operational risk and compliance exposure while freeing up internal resources.
Part of the Titanium Platform
AFMS is the market interaction component of ESG’s Titanium Platform — a modular SaaS platform built specifically for GB energy suppliers.
Titanium brings together pricing, billing, market interaction, customer operations and smart metering into a single connected platform, giving suppliers one foundation to automate operations, improve data consistency, and reduce the cost and complexity of managing multiple systems. Purpose-built for the rapidly evolving energy market, Titanium helps suppliers adapt to change while maintaining operational efficiency and compliance.
How nBS Transformed Market Interaction for MHHS
Discover how nBS partnered with AFMS to automate market interaction, improve performance, and prepare for MHHS with confidence.
- Moved from 75% manual processing to 100% automation.
- Cut large 200MB D0275 file processing times from up to 8 hours to 30 minutes.
- Improved registration performance and reduced costly duplication errors.
- Strengthened trust in day-to-day market operations with a system that “just works.”
- Achieved full MHHS compliance.
AFMS FAQ
What is AFMS software for UK energy suppliers?
AFMS is ESG’s market interaction software for GB energy suppliers. It automates regulated industry data flows, supports supply point registration and lifecycle management, and helps suppliers manage compliant market interaction across electricity and gas. It also forms the market interaction component of the broader Titanium Platform.
Who is AFMS designed for?
AFMS is designed for licensed UK retail energy suppliers operating in electricity and gas, including both I&C and residential markets.
How does AFMS automate market interaction in the UK energy market?
AFMS automates core market processes by orchestrating industry data flows, managing registration and lifecycle events, and proactively flagging exceptions when a process falls off the happy path. This helps reduce manual effort, improve operational control, and keep market operations moving.
How does AFMS help energy suppliers with regulatory compliance and industry change?
AFMS helps suppliers stay compliant by supporting the right market processes, data formats, and flow requirements across electricity and gas. It also absorbs changes to industry flows, formats, and processes within the platform, helping shield suppliers and their core systems from ongoing regulatory and market change.
Can AFMS integrate with existing CRM, billing, and back-office systems?
Yes, AFMS is designed to sit between central market systems and supplier back-office platforms, translating different market messages and file formats into a simpler integration layer for CRM and billing systems. It can be deployed as a standalone platform or as part of the wider Titanium Platform.
Does AFMS include managed services for exception handling and operational support?
Yes, ESG can provide managed services alongside AFMS to help handle exceptions and operational processing on the supplier’s behalf. This reduces operational burden, lowers compliance exposure, and gives internal teams more capacity to focus on billing, customer operations, and growth.
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