Celebrating the Experts that Power ESG’s Success

Since joining the company in August 1999 at the outset of U.S. energy deregulation, Chrissy has built more than 27 years of experience across utility markets, retail energy operations, billing, client implementations, market expansion, and support.

Chrissy provides leadership and strategic direction to ESG’s North American retail energy teams, overseeing operational performance and the implementation, delivery, and ongoing support of the company’s core products. By bridging the business and technology sides of the industry, she helps translate complex client requirements into practical, successful implementations.

Her depth of experience gives clients valuable perspective as markets and requirements evolve. She is especially proud of the long-term client relationships she has built and the trust earned by helping customers navigate complex challenges from initial requirements through production and beyond.

Kelly was one of the first employees at ESG and helped build and evolve the business from the ground up. She is a strategic leader dedicated to helping ESG turn vision into action. As Head of Strategic Initiatives, she partners across the business to drive transformation, improve processes, and deliver results that matter. Known for her collaborative approach and solution mindset, Kelly enjoys bringing people together to solve complex challenges and create a lasting impact.

With a keen focus on transaction management services for the retail industry, Kelly has spent most of her career in Operations supporting clients. She’s built many strong relationships with ESG’s Supplier and Utility contacts over the years. Kelly has a reputation for being able to provide solutions quickly and has become a trusted advisor in the industry.

Monica Neibert is an experienced PMO leader who specializes in streamlining service delivery, billing operations, onboarding, and technical workflows. She works closely with clients, utilities, and cross-functional teams to translate complex business needs into clear requirements and reliable solutions. Known for her strong execution and collaborative style, she consistently helps organizations resolve operational bottlenecks and boost efficiency.

By focusing on genuine relationship-building, Monica creates strong, trust-based partnerships with clients. She also serves as a market co-chair for industry working groups, actively collaborating with peers to drive best practices. Her deep expertise has made her a go-to advisor for both suppliers and utilities.

Before joining ESG, Becci built a strong foundation in customer service, relationship management, and operational excellence through customer-facing support roles at several large corporations. During her career at ESG, she has developed extensive expertise in the operational processes critical to retail energy suppliers, particularly transaction management and billing operations. Her experience across frontline support, operational leadership, and cross-functional collaboration gives her a broad perspective on customer needs and business operations.

Becci views client support as more than problem resolution. Instead, she views it as an opportunity to build trust, strengthen relationships, and create meaningful customer experiences. She has helped shape a support organization that prioritizes service quality and human connection while helping clients navigate complex processes and resolve challenges efficiently. Customer feedback consistently shows that Becci and her team deliver lasting value and contribute directly to customer loyalty.

Guilio specializes in new client implementations and data migrations. He excels at executing seamless transitions that balance speed to market with strict data quality standards. By utilizing proven implementation templates and offering flexible, phased rollouts—whether by single utility, single brand, or full deployment—Guilio significantly reduces migration risk for incoming clients.

His structured approach enables organizations to go live quickly while deferring historical data loading to post-launch phases, minimizing downtime and business disruption. Guilio's deep industry knowledge and client-first strategy ensure that complex technical integrations deliver immediate, reliable value to every partner.

Melissa’s previous experience as a Contracts Specialist at retail energy company Glacial Energy provided her with a strong foundation on which she has built a successful career at ESG. Her expertise with billing operations, client implementation & onboarding, requirements gathering, systems analysis, and issue resolution, make her an extremely valuable member of the team.

Using the experience gained during her years at ESG and as previous supplier allows Melissa to bridge the gap between customer business needs and technical solutions. This helps reduce implementation risk, avoid unnecessary rework, and gives her customers a clearer path to achieving their business goals.

Having spent over 15 years working on the TMS product here at ESG, Steve has become a much sought after expert. His expertise, specifically in market operations, helps him provide the kind of support that feels more like he’s an extension of the client’s team.

As a trusted support manager, Steve uses his experience to help customers resolve any problems that may arise. Whether it is transaction, file, or unexpected issues that come up, Steve is well equipped to handle client matters quickly. He also helps with the onboarding of new TMS clients, providing helpful demonstrations and training so they can get up and running successfully.

Over his tenure at ESG, Shawn has helped thousands of customers successfully deliver complex retail energy implementations, technical integrations, certifications, and large-scale migrations while minimizing operational risk and maintaining aggressive timelines. Accessing his background in billing and finance, Shawn really understands and confidently consults on the complex issues his clients bring to him.

In his role, Shawn supports technical integration and migrations for retail energy customers. He is particularly proud of leading strategic customer programs with complex data and numerous utility and supplier onboarding initiatives. These projects require strong collaboration and execution, and he loves to help customers achieve critical business milestones.

Over the course of his career, Julian has gained valuable experience in both retail and renewable energy. He now leverages that knowledge to successfully engage with clients and build strong relationships.

In addition to holding multiple client support and sales roles during his many years at ESG, Julian spent five years working in distributed solar and battery storage generation and renewable energy policy. This combination of experience has given him extensive expertise in tariffs, utilities, billing, and renewable energy policy.

In 2004, Rahim co-founded a retail energy company. A few years later, his company became a user of ESG software. Having lived the life of a retailer, he understands challenges and market constraints retailers face, from sales to retail operations to technology.

Because of his extensive experience and understanding of the software, Rahim was brought in by ESG to work with and support the retail clients. His background allows him to provide solutions tailored for each retailer aligning to their business model. And his expertise in retail operations, regulatory compliance, market protocols, and migrations make him a valuable addition to client projects.