Customer excellence through our SaaS

Our highly automated software as a service manages energy retail and smart metering market interactions. We cover all processes from customer registration, through the customer journey, including edge cases. Your performance benefits from our SaaS & decades of experience.

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Automated operations through our SaaS

Our market interaction SaaS platform (known as AFMS) automates key processes, data and governance across your business and central industry systems delivering compliance, operational effectiveness and competitive agility. Our SaaS enhances your customer experience.
Supporting all segments & sizes of supply

Our software covers both electricity and gas customers for all segments, from residential (credit or prepayment) through SME businesses to the largest Industrial & Commercial sites. One dedicated SaaS instance covers all fuels, segments and any brands or white labels you establish.
SaaS integration empowers customer excellence

Our SaaS platform delivers pre-established integration for customer systems to update your customers in English language. The API (Application Protocol Interface) provides seamless integration into wider applications, with key process and status insight via provided web interfaces.

Simplify your energy Supply market interactions

Automate across your business via our SaaS with complexity abstracted away from your customer applications, while we manage the required central system interactions compliantly in our software. Search, track and understand customer journeys via the provided interfaces & process viewer.
Full coverage of required Market Participant Interactions

Mandatory interaction types include win/lose customer, Change of Tenancy, Single or Bulk Change of Agent, New Connections, Site Visits, Meter Agent requests, Change of Measurement Class, site energization & much more – all covered in our software in the optimal way.
Simpler, lean energy Supply operations via our platform

We host our SaaS, industry gateways & security, so that you are infrastructure-light & focus on your customer competitiveness. Our managed service resolves industry created exceptions, minimising your operational expertise need to provide the highest levels of customer performance.

AFMS Gas & Elec

Gatekeeper

Process Flow Viewer

Dataflow Web

Pro-Vista

Workflow

Coded, tested & supported by in-house team

Our retail suite has been developed by our expert team of industry analysts, developers and testers to deliver automated, compliant software solutions. Our retail suite uses multiple levels of validation to minimise exceptions, improving data migration and third party integration.
Constant technology investment to drive customer excellence

AFMS benefits from twenty years of experience and constant investment in its technology. With our web interfaces, real-time & bulk processing and data viewing, all the tools helpful for you are inside the platform.
Industry leading performance for today & tomorrow

Our platform validates data before use, to drive out exceptions at source and ensure data integrity across your entire business. From the today’s energy market, through smart metering to faster switching and beyond – we are immersed in market change to empower your future competiveness.

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Customer excellence through our SaaS

Automated operations through our SaaS

Supporting all segments & sizes of supply

SaaS integration empowers customer excellence

Achieve industry leading energy Supply performance with seamless integration

Simplify your energy Supply market interactions

Full coverage of required Market Participant Interactions

Simpler, lean energy Supply operations via our platform

Automated Flow Management System

Validate and communicate market messaging automatically

Comprehensive dataflow searching with our intuitive user interface

Centralised view of dataflow management

Forecast energy demand accurately for trading & settlement

Manage the life cycle of SLAs with easy-to-understand flowcharts and diagrams

Achieve industry leading operational performance & customer focus via our SaaS

Coded, tested & supported by in-house team

Constant technology investment to drive customer excellence

Industry leading performance for today & tomorrow

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