ESG Titanium Platform^™

Optimize Key Retail Energy Operations

ESG Titanium Platform is a modular retail energy platform that centralizes transactions, billing, and customer engagement. By connecting and automating these functions, Titanium simplifies operations and increases efficiency.

Overview

ESG Titanium Platform automates essential tasks required to operate a retail energy business—and delivers much more. By interconnecting core functions, the platform amplifies the value of massive amounts of data: Raw transaction data becomes actionable billing information, which in turn drives automated notifications and account actions. Titanium additionally visualizes data for insights and offers a comprehensive API library for integration with other business applications.

Lower Cost to Serve

Titanium reduces manual effort by automating key processes throughout the customer life cycle. Purpose-built UIs minimize clicks for operations teams, while customer service representatives access the information they need to deliver efficient support. Proactive alerts and watch queue notifications help teams avoid delays, helping to ensure timely transactions and billing to protect revenue.

Data that Empowers

The Titanium Platform manages a wide range of data, from raw transaction details like hourly meter usage to calculations used for billing, account management, and customer notifications. Retailers can extract data using ESG Database Replication™ or built-in APIs to power revenue growth through demand forecasting, churn predictions, pricing optimization, demand response strategies, and more.

Start Fast and Scale Easily

Titanium enables retailers to onboard new customers efficiently with purpose-built user interfaces, batch, or API processes. Its flexible, cloud based data storage and infrastructure make it easy to migrate books of business and organically scale portfolios rapidly.

Expertly Enter Markets and Remain Compliant

ESG’s extensive experience in North America’s deregulated markets enables efficient and well-supported entry into complex retail energy markets. ESG stays active in retail market working groups and responds to changing requirements with clear client communication and timely software updates, enabling on-going compliance.

ESG Titanium Platform Features the Following:

Advanced Transaction Management: ESG Titanium Billing™ automates billing across the customer life cycle—from enrollment to renewal—enabling accuracy and timely delivery. It meets the complex billing needs of today’s C&I, small-medium business, and residential customers, including innovative offers and advanced rate structures.

Accurate and Flexible Billing Suite: ESG staff performs all market testing and trading partner certification, guaranteeing on-time completion. Integrates tightly with back-office systems, enabling rapid, reliable and cost-effective implementation for both retailers and trading partners.

Customer Engagement Tools: Built to support retention and improve the customer experience, ESG Titanium Engage™ offers a customizable self-service MyAccount portal and delivers automated customer communications. EnergyShop aggregates rate plans and presents offers for convenient shopping.

Robust API Library: Titanium offers nearly 1,000 APIs, supporting integration with third-party systems and enabling actions and analysis across the customer life cycle.

ESG Titanium Platform Brochure

ESG Titanium Platform is a modular retail energy platform that centralizes transactions, billing, and customer engagement. By connecting and automating these functions, Titanium simplifies operations and increases efficiency.

Download the ESG Titanium Platform Brochure